Frequently Asked Questions

At Rocas & Cristales, the origin of every piece matters above all. All of our jewelry is designed and handmade entirely in our goldsmithing workshop in Cordoba, Argentina. We take pride in keeping a 100% handcrafted process, ensuring that every creation receives the dedication, time, and detail that fine jewelry demands.

At Rocas & Cristales we offer a 15-day money-back or exchange guarantee on all purchases made through our website. If you're not completely satisfied with your jewelry, you have 15 days from the date of receipt to return the item and receive a refund. To be eligible, the piece must be kept in its original condition with no signs of wear. Return shipping costs are the customer's responsibility. To start the process, please email our team at consultas@rocasycristales.com.

At Rocas & Cristales we believe firmly in authenticity. As designer jewelry that respects the natural form of every mineral, we never mass-produce. Each design is hand-forged to embrace and enhance the one-of-a-kind beauty of the natural stone it's built around. When you choose Rocas & Cristales, you're wearing a work of art that exists nowhere else in the world.

We work exclusively with noble metals — 925/950 silver and 18-karat gold — and stones of 100% natural origin. The greatest guarantee behind our pieces is the technical expertise and personal selection of Gonzalo Martínez, whose authority and knowledge in gemology ensure the legitimacy of every mineral we use. For high-end gems or investment pieces, the jewelry is delivered with its corresponding certificate of authenticity, while across all of our creations, the Rocas & Cristales signature guarantees the purity and quality of the materials.

Our catalog brings together two lines of excellence. On one hand, we offer our designer jewelry, handcrafted by master Argentine goldsmiths. In these pieces, the natural form of the stone dictates the design, resulting in unique, one-of-a-kind creations that reflect each artist's touch. On the other, we carry an exclusive line of imported pieces, personally selected by us under the highest quality standards.

Yes — at Rocas & Cristales we love bringing your ideas to life. You can send us your design request — including your ring size, if applicable — through any of our contact channels. We'll review your project promptly and send you a detailed quote with modeling proposals.

At Rocas & Cristales we choose to work primarily with 950 silver for our designer pieces, an alloy that contains 95% pure metal, surpassing the commercial standard of 925 silver. This higher purity allows us to achieve a more intense shine and superior quality in hand-forging, guaranteeing jewelry of exceptional quality and greater artistic value.

At Rocas & Cristales we use exclusively 18-karat gold, the international standard for fine jewelry. This purity (75% pure gold) is the perfect balance between the metal's intrinsic value and the hardness needed to ensure the piece's durability. It's our way of guaranteeing that your jewelry keeps its splendor and value for generations to come.

Aqua Aura Quartz is a natural quartz that has been enhanced through a sophisticated high-temperature titanium vapor deposition process, which gives it its characteristic blue, shimmering iridescence. At Rocas & Cristales we work with Aqua Aura Quartz and its mystical variants, selected for the intensity and uniformity of their color. Since it's a treated natural quartz — not synthetic — each piece retains the mineral's original inclusions and crystalline structure.

African Amethyst is a variety of intense violet quartz native to deposits in Africa, distinguished by its deeper, more saturated color compared to other amethysts. At Rocas & Cristales we work with natural African amethyst, recognizable by its deep tone ranging from violet to near-black purple. Symbolically, amethyst is associated with mental calm, spiritual protection, and clarity. It has an affinity with Aquarius, Aries, Pisces, and Sagittarius.

Rose Quartz is one of the most popular stones in handcrafted jewelry for its soft pink color and its symbolic meaning tied to unconditional love, compassion, and emotional harmony. At Rocas & Cristales we use natural rose quartz in rings, necklaces, and bracelets handcrafted in 950 silver. It's a stone with a special affinity for Taurus, Libra, and Cancer. Its translucency naturally varies from piece to piece, making every piece of jewelry unique.

Moonstone is a feldspar from the adularia mineral family, known for its characteristic adularescence: an inner bluish-white glow that seems to move with the light. At Rocas & Cristales we use natural moonstone in both faceted and cabochon varieties, hand-set in 950 silver. Symbolically it's associated with intuition, feminine cycles, and emotional balance. It has an affinity with Cancer, Gemini, and Aquarius. Due to its porosity, it should not be submerged in liquids when cleaning.

Boulder Opal is a variety of natural opal native to Queensland, Australia, formed in the fissures and cavities of ironstone rock. Unlike common opals, boulder opal retains part of the host rock at its base, giving it exceptional color depth and a play of color all its own. At Rocas & Cristales we set individually selected boulder opals in 950 and 925 silver, making every piece a truly one-of-a-kind work. It has an affinity with Gemini.

Larimar is a blue variety of pectolite found exclusively in the Dominican Republic, in the Caribbean. Its sky-blue color, reminiscent of the tropical sea, makes it one of the most prized and scarce stones in the world. At Rocas & Cristales we work with high-quality natural larimar, handcrafted and set in 950 silver. Because of its geographic rarity and unique beauty, every Rocas & Cristales larimar piece is a collector's item. It has a special affinity with Leo.

To offer you a borderless shopping experience, we provide completely free shipping both within Argentina and to the rest of the world. Domestically, the usual delivery time is 4 to 7 business days. For international destinations, the estimated arrival time is 5 business days from the date of dispatch.

For shipments within Argentina, we work with Correo Argentino and deliver to your home by default. If you'd prefer to pick up your jewelry at an OCA branch, you can specify this in the notes at checkout, including the branch address. International shipments are sent by air via DHL. In every case, you'll receive an official tracking number to follow your package in real time.

At Rocas & Cristales, shipping to anywhere in the world is completely free. We send our international shipments by air via DHL, with an estimated delivery time of 5 business days from the date of dispatch. It's important to note that while shipping itself has no cost, customs policies and duties vary by each destination's legislation, so any import costs or taxes specific to each country are the buyer's responsibility.

To process a return (within the timeframe set out in our policies), the package must be sent via the courier of your choice to the following address: Fincas del Sur 2, Lote 12, Manzana 20, CP 5016, Córdoba Capital, Argentina, addressed to Gonzalo Martínez.

Through Mercado Pago you can pay with any credit or debit card, Rapipago, Pago Fácil, Banelco, and Link, enjoying up to 6 interest-free installments with eligible bank-issued credit cards. In addition, if you'd prefer to pay by bank deposit or transfer, we offer a 10% discount on your total order.

To access the bank transfer or deposit discount, you can use the following details for our Banco Santander account: Account No. 437-358671/8 | CBU: 0720437588000035867186 | Account holder: Mariana Camors Camps (CUIL: 27-27546106-2).

For customers abroad, we process payments securely through PayPal. We also offer the option to pay by international bank transfer or with cryptocurrency. Please ask us about these alternative methods at the time of your purchase.

Yes. At Rocas & Cristales we issue a Final Consumer Invoice for all of our transactions, guaranteeing full commercial transparency for the brand.